Frequently Asked Questions

  • Committed to delivering the highest quality services we charge you for your appointment after our service has been rendered. Payment methods we accept include Cash, Check, Zelle, and Venmo

  • We focus our service in the greater Portland metro area, including Portland, Lake Oswego, West Linn, Tigard, Beaverton, Tualatin, and Oregon City. We also service Vancouver, Washington.

    Not sure if we cover your area? Reach out at diamondmobileautodetailingpdx@gmail.com or give us a call and we'll let you know. If you are slightly outside of that range but still interested we are happy to discuss further options with you.

  • You may send us an email at diamondmobileautodetailingpdx@gmail.com at any time before your appointment to cancel at no charge.

  • If you’re not satisfied with the work that has been done on your car, or if any problems occurred, you can let our detailer know on-site or email us afterwards within 24 hours and we would be happy to work with you on making it right. We don't consider a job done until you're happy with the results.

  • The length of our service depends on the service category you have selected (interior/exterior/interior and exterior) along with other factors including the age, condition, and size of your vehicle.

    As a general guide:

    • Exterior Wash — approximately 1 to 1.5 hours

    • Interior Detail — approximately 1.5 to 2 hours

    • Ultimate Detail — approximately 3 to 4 hours

    Vehicles in heavily soiled condition may take additional time. We'll always give you a realistic time estimate when you book so you know what to expect.

  • We prefer a driveway, parking space, or area where we can safely and accessibly work around the entire vehicle. Our detailer needs to have easy access to the interior and all exterior angles of the vehicle for sufficient cleaning. We also need water/electrical access for our services. If any of these are a problem to receiving your detailing service we are happy to discuss further options with you.

  • We offer a Rainy Day Guarantee. If weather prevents the service from being completed, we’ll reach out to you and reschedule at no charge. The convenience of our customers is one of our top priorities in our mission to deliver quality service.

  • For most drivers, we recommend a full detail two to four times per year, depending on how much you drive and how much exposure your vehicle gets to dirt, pets, kids, or the elements. An exterior wash every four to six weeks helps maintain your paint protection between full detail appointments. Regular cleanings keep your car looking fresh and preserve its resale value over time.